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Community Management Crib Notes: Conflict Resolution

by | Tue 13 Sep 2011

I have decided to kick off a new series of videos called *Community Management Crib Notes* discussing various community management topics, and here is the first video, this time on the topic of *conflict resolution*. In this video I discuss the different between conflict and disputes, the attributes that can make people engage in conflict, and how we handle conflict situations and drive towards consensus.

I am new at this video-making business, so this is a first shot at this kind of thing. Be gentle, they should get better. 🙂

Be sure to let me know your suggestions for future topics in the comments, and [subscribe to the videos](https://www.youtube.com/jonobacon)

Anyway, without further ago…

Part 1:


*Can’t see the video? [Click here](https://www.youtube.com/watch?v=ypLgYJWbT3E) to see it on YouTube!*

Part 2:


*Can’t see the video? [Click here](https://www.youtube.com/redirect?q=http%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D70CSY1H1bx8&session_token=fWFub-LxgHkNJA_m8FjD_DSYkMd8MTMxNTk3NTUwMEAxMzE1ODg5MTAw) to see it on YouTube!*

Be sure to share your experiences, stories and feedback in the comments!

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